At Omorfia, we provide you with a FREE replacement warranty for 30 days from purchase date. In case, the item you purchased is different from the description or turns out to be defective, please get in touch with the customer service team within 48 hours of receiving your order and leave it to us for the issue to be resolved.
In case, a wrong product has been received, do get in touch with us within 48 hours of delivery so we can quickly arrange for the delivery of the right item or issue a full refund.
In case of defective or faulty products, feel free to send us photos or videos and email us at firstname.lastname@example.org - we promise to send you a replacement ASAP.
PLEASE NOTE: The policy does not include any misuse, accidental damage, water damage, or any abuse of the purchased product.
Our full refund policy lasts for 30 days and no refund or exchange will be offered beyond the 30-day period.
In order to receive your refund please follow the steps below:
Returns are only accepted if the product is still in the original condition and packaging. Used products or products damaged by the customer will under no circumstance be refunded.
Request your Return Authorization Number by emailing us at email@example.com In the email, also include pictures/videos and reasons supporting your return. Once the return is approved, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
What if I no Longer want the Item?
This is the most common example which we cannot honor if we want to continue offering great value at Omorfio. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
What if I find it cheaper elsewhere?
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.